Terms and Conditions
REGISTRATION AND PAYMENT SCHEDULE: For all our tours, 50% land deposit and 100% airfare payment are required at the time of confirmed booking. Final payment is due 60 days prior to departure. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
PAYMENT OPTIONS: KIERAN TOURS accepts cash, personal cheques, Electronic Funds Transfer, money orders, and all major credit cards. A 3.25% fee is assessed to the final tour price for those clients paying by Visa, MasterCard or Discover & AMEX. Please allow extra time to process check and money order payments; KIERAN TOURS & TRAVEL is not responsible for delays or cancellations due to errors in payment processing.
PRICES AND ARRANGEMENTS: Quoted program prices include planning, handling and operational charges, and are based on current rates of exchange, tariffs and taxes as of December 2017. KIERAN TOURS & TRAVEL reserves the right to increase tour prices to cover increased costs, tariffs and taxes received after prices are published, and to reflect fluctuations in foreign exchange markets. KIERAN TOURS & TRAVEL is under no obligation to give breakdown costs involved in any tour program. Modification of tour content to accommodate a smaller group size will affect published tour price.
CLAIMS AND REFUNDS: Refunds are not made for any missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company (if any) verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. KIERAN TOURS & TRAVEL will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.
CANCELLATION CHARGES: Cancellations received by KIERAN TOURS & TRAVEL 30 days or more prior to departure will be subject to the loss of 25% deposit, 21 days will be subject to 35% of the land tour price, 14 days or less will be 100% of the land tour price. A 100% cancellation charge applies to any international or internal air canceled or unused after ticketing unless otherwise specified.
CANCELLATION CHARGES FOR EXTRA SERVICES: Additional hotel nights and other extra services booked in connection with KIERAN TOURS & TRAVEL programs are subject to the following: Cancellations received 31 or more days prior to the service will be refunded in full; cancellations received 30-15 days in advance will be charged 50% of the price; cancellations received less than 15 days in advance will be charged 100% of the price.
ITINERARIES: Accommodations (hotel or vessel) and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond KIERAN TOURS & TRAVEL’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. KIERAN TOURS & TRAVEL also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
SPECIAL REQUESTS: Specific requests such as adjacent or connecting rooms, bedding requests, smoking or non-smoking rooms and special dietary needs should be advised at time of booking. Please note that every effort will be made to secure your special request; however, some of the requests cannot be guaranteed.
ACTIVE ELEMENTS: On specified tours, some active elements have been incorporated into the itinerary. To enjoy the program as intended, a minimum level of fitness is required. The required level would be equivalent to what is obtained by routine daily exercise such as golf, jogging, energetic walking, tennis, etc. Activities during the program could include (but are not limited to) hiking, off-road walking, walking on uneven steep or cobbled streets, horseback riding, high altitude trekking, off-road mountainous driving and navigating uneven terrain. KIERAN TOURS & TRAVEL, therefore, will require notice if any participant has any physical or other condition or disability that could create a hazard to himself or herself or to other members of the tour. If the minimum level of fitness is not met for the tour selected, KIERAN TOURS & TRAVEL reserves the right to decline to accept anyone on the trip. KIERAN TOURS & TRAVEL also reserves the right to remove from the trip, at the participant’s own expense, anyone whose condition is such that it could create a hazard to him or herself or others, or otherwise impact the enjoyment of other passengers on the trip. Should you have any questions or need any clarification about a specific tour please ask for details at time of booking.
BAGGAGE: Tour prices include the handling of two pieces of baggage per person. Weight restrictions on some routes on internal air flights may apply; details will be provided with preliminary tour documentation. Baggage and personal effects are at owner’s risk throughout the travel tour. Please check with your international carrier for other baggage restrictions applicable to your international flights.
CHILD POLICY: Unless indicated on the individual tour page, there is no minimum age requirement. However, some activities contained within a tour may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking.
PASSPORTS AND VISAS: Valid passports are required for travel to Kenya and Tanzania. Check with your travel agent or KIERAN TOURS & TRAVEL for the latest visa requirements. Please note that non-U.S. passport holders are responsible for obtaining the required documentation applicable for entry. Please note also that passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration’s stamps. KIERAN TOURS & TRAVEL cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements. A copy of your valid passport must be submitted to KIERAN TOURS & TRAVEL in order to confirm your trip.
AIR TRANSPORTATION: Sample air prices are shown, please note that THESE ARE SPECIAL KIERAN TOURS & TRAVEL PROMOTIONAL FARES, WHICH CANNOT BE COMBINED WITH ANY OTHER PROMOTIONAL OFFER AND ARE SUBJECT TO AVAILABILITY. Fares are also available from other major U.S. cities. Taxes are not included. All international and internal air quotes are subject to change and can carry penalties and surcharges, until final payment has been received by KIERAN TOURS & TRAVEL. Flight confirmation is based on availability. PLEASE NOTE THAT CERTAIN AIRFARES ARE SUBJECT TO A SERVICE FEE. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply. Air reservations will not be confirmed until a passport copy is received by KIERAN TOURS & TRAVEL. ALL AIRFARES AND CONDITIONS THEREOF ARE THOSE IN EFFECT AS OF JANUARY 2016 AND ARE SUBJECT TO CHANGE UNTIL FINAL PAYMENT FOR YOUR TOUR HAS BEEN RECEIVED BY KIERAN TOURS & TRAVEL.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier’s web site, and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
PHOTOGRAPHY DURING TRAVEL: KIERAN TOURS & TRAVEL reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with KIERAN TOURS & TRAVEL, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
LIMITS ON KIERAN TOURS & TRAVEL’s RESPONSIBILITY: KIERAN TOURS & TRAVEL, its employees, shareholders, officers, directors, successors, agents and assigns (collectively KIERAN TOURS & TRAVEL), owns some of its vehicles and employs staff explicitly identified as employees, KIERAN TOURS & TRAVEL does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, and other services from various independent suppliers. All such persons and entities are independent contractors. As a result KIERAN TOURS & TRAVEL is not liable for any negligent or willful act of any such person or entity or of any third person.
In addition and without limitation, KIERAN TOURS & TRAVEL is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in adventure travel of the type involved here. These include, but are not limited to, risks of white water rafting, kayaking and rafting (for example dangers of rapidly moving water, rocks and other submerged objects, hypothermia, etc), horseback riding, (for example, unpredictable behavior by the horses, being spooked, etc) hiking, walking safaris, (for example, equipment failures, ice or other trail obstructions) and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
TRAVEL ADVISORIES AND WARNINGS: It is the responsibility of The traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at www.travel.state.gov/ or by phone at 1-888-407- 4747 . In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
ARBITRATION AGREEMENT: Any controversy or claim arising out of or relating to these TERMS AND CONDITIONS, to the LIMITS ON KIERAN TOUR & TRAVEL’S RESPONSIBILITY clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Chicago, Illinois, in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
TRAVELERS REPRESENTATIONS: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to him or herself or other members of the tour. KIERAN TOURS & TRAVEL reserves the right to decline to accept anyone on a trip. KIERAN TOURS & TRAVEL reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
ANY PAYMENT TO KIERAN TOURS & TRAVEL CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING THE PASSENGER INFORMATION FORM.